Shipping policy

SHIPPING POLICY

Last Updated: June 26, 2026

Thank you for choosing Epilogue Shipping! Whether you're purchasing shipping supplies, preordering event pickup items, or using our event shipping services, we want the process to be as smooth and transparent as possible.

By placing an order with Epilogue Shipping, you agree to this Shipping Policy, our Terms of Service, Return & Refund Policy, and any applicable Liability Waiver or Shipping Authorization.

SHIPPING SERVICES

Epilogue Shipping offers a variety of shipping-related services, including but not limited to:

  • Shipping boxes and packaging supplies

  • Event pickup preorders

  • On-site packing services

  • Shipping label purchasing

  • Package drop-off and carrier tender

  • Author and vendor logistics

  • Order fulfillment services

Service availability may vary by event or location.

ORDER PROCESSING

Orders are processed in the order they are received.

Processing times vary depending on the product or service purchased and may be affected by event schedules, holidays, weather, or other circumstances beyond our control.

Estimated processing and delivery dates are estimates only and are not guaranteed.

EVENT PICKUP ORDERS

Customers who preorder boxes or supplies for an event may pick them up during the designated event hours.

Please have your order confirmation available when checking in.

If you are unable to attend the event, please contact us before the event whenever possible. While we will make reasonable efforts to accommodate alternate arrangements, we cannot guarantee that changes will be possible.

Additional shipping charges, handling fees, or storage fees may apply.

Failure to collect preorder items does not entitle the customer to a refund.

SHIPPING LABELS

Shipping labels are purchased based on the information provided by the customer.

Customers are responsible for verifying:

  • recipient name;

  • shipping address;

  • phone number (if applicable);

  • email address (if applicable);

  • package contents and declared value, where required.

Once a shipping label has been purchased, shipping charges are non-refundable.

SHIPPING CARRIERS

We may utilize USPS, UPS, FedEx, DHL, or other available carriers depending on the shipment.

Carrier selection is made at Epilogue Shipping's discretion unless otherwise agreed in writing.

RISK OF LOSS

Responsibility for a shipment transfers to the customer once the package has been accepted by the shipping carrier.

Epilogue Shipping is not responsible for:

  • carrier delays;

  • lost packages;

  • stolen packages;

  • damaged shipments;

  • weather-related delays;

  • customs delays;

  • delivery exceptions;

  • incorrect delivery by the carrier;

  • any acts or omissions of the shipping carrier.

Customers should monitor tracking information directly with the carrier after shipment.

SHIPPING INSURANCE

Shipping insurance may be available depending on the carrier and service selected.

Unless specifically stated otherwise, shipments are not automatically insured for their full value.

Customers are responsible for selecting and purchasing any desired additional insurance coverage.

CARRIER CLAIMS

If a package is lost or damaged after acceptance by the shipping carrier, any available claim must be made through the carrier.

Epilogue Shipping may, at its sole discretion, assist customers with carrier claims as a courtesy. Such assistance does not create any obligation or liability on the part of Epilogue Shipping.

INCORRECT SHIPPING INFORMATION

Customers are solely responsible for providing accurate shipping information.

Epilogue Shipping is not responsible for shipments delayed, returned, or lost due to incorrect or incomplete information supplied by the customer.

If a package is returned because of an incorrect address, customers will be responsible for any additional shipping charges required to resend the package.

DELIVERY ESTIMATES

Delivery estimates provided by Epilogue Shipping or the shipping carrier are estimates only.

We cannot guarantee delivery by any specific date.

Events beyond our control—including weather, holidays, mechanical issues, customs processing, labor disruptions, or carrier delays—may affect transit times.

RESTRICTED ITEMS

Customers may not use Epilogue Shipping to ship items prohibited by the selected carrier or by applicable law.

Customers are solely responsible for ensuring their shipment complies with all carrier requirements.

Epilogue Shipping reserves the right to refuse any shipment that appears unsafe, prohibited, or improperly packaged.

ABANDONED PROPERTY

Packages or property left with Epilogue Shipping without completed payment, shipping instructions, or customer response for more than thirty (30) days following the applicable event may be considered abandoned.

Epilogue Shipping reserves the right to donate, recycle, dispose of, or otherwise handle abandoned property without liability or compensation.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Epilogue Shipping's responsibility ends once a shipment has been accepted by the selected shipping carrier.

Customers acknowledge that Epilogue Shipping acts as a logistics and shipping service provider and is not the carrier responsible for transporting or delivering shipments.

Our maximum liability for any claim shall not exceed the amount actually paid to Epilogue Shipping for the specific service giving rise to the claim, except where otherwise required by law.

QUESTIONS

If you have any questions regarding shipping or your order, please contact us:

Epilogue Shipping

Email: admin@epilogueshipping.com